Course content
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Module One: Getting Started
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Module Two: Introduction to Emotional Intelligence
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Module Three: Benefits
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Module Four: Social Skills
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Module Five: Reducing Anxiety and Stress
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Module Six: Conflict Resolution
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Module Seven: Relationship Management
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Module Eight: Overcoming Obstacles at Work
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Module Nine: Building Rapport
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Module Ten: Nonverbal Communication
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Module Eleven: Emotional Awareness and Empathetic Accuracy
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Module Twelve: Wrapping Up
Module Ten: Review Questions
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1.
1) Non-verbal communication includes:
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2) Which of the choices listed below is the most widely recognized and understood non-verbal communication?
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3) Which of the choices listed below is not included in the topic of facial expressions?
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4) Which of the examples below is an example of body language?
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5) Which of the stances listed below shows the world that he/she does not wish to communicate?
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6) Why is body language so important?
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7) Why is eye contact important to communication?
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8) We give our full attention to the message of people that we:
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9) Which of the following statements is true?
d) The amount of distance between two people is not as important as between a group of people
c) The amount of distance between two people communicating tells many different things
b) The amount of distance between two people is not part of non-verbal communication
a) The amount of distance between two people communicating is not important
10.
10) Which of the following statements is true?