Module Ten: Review Questions

Lessons

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Certificate in Emotional Intelligence

Module One: Getting Started
- Workshop Objectives
Module Two: Introduction to Emotional Intelligence
- Definition
- History
- Who Needs It?
- Goals
- Module Two: Review Questions
Module Three: Benefits
- Reducing Anxiety and Stress
- Conflict Resolution
- Relationship Management
- Overcoming Obstacles at Work
- Module Three: Review Questions
Module Four: Social Skills
- Building Rapport
- Nonverbal Communication
- Emotional Awareness
- Empathetic Accuracy
- Module Four: Review Questions
Module Five: Reducing Anxiety and Stress
- Mindfulness
- Changing Thoughts
- Changing Actions
- Long Term Relaxation Techniques
- Module Five: Review Questions
Module Six: Conflict Resolution
- Working as a Team
- Ability to Change
- Reverence
- Big Picture
- Module Six: Review Questions
Module Seven: Relationship Management
- Effective Communication
- Bringing Out the Best
- Motivating
- Influencing
- Module Seven: Review Questions
Module Eight: Overcoming Obstacles at Work
- Recognizing Failure
- Admitting Failure
- Learning from Failure
- Implementing Changes
- Module Eight: Review Questions
Module Nine: Building Rapport
- Observing
- Asking Questions
- Listening
- Finding Common Ground
- Module Nine: Review Questions
Module Ten: Nonverbal Communication
- Facial Expressions
- Body Language
- Giving Full Attention
- Space
- Module Ten: Review Questions
Module Eleven: Emotional Awareness and Empathetic Accuracy
- Why is it Important?
- Cognitive
- Emotional
- Compassionate
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- End of Course Certification