Certificate in Emotional Intelligence
What does the phrase “emotional intelligence in the workplace” encompass?
There are five main areas of focus that are included in most studies:
- Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
- Self-regulation – of emotions, standards of honesty, and adaptability.
- Motivation – drive to achieve goals, commitment, and initiative.
- Empathy – high sense of diversity, compassion, and is driven to assist others.
- Social Skills – skills in conflict management, communication, and leadership.
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Personal
Development
Paid
Advanced
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Module One: Getting Started
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Workshop Objectives
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Module Two: Introduction to Emotional Intelligence
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Definition
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History
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Who Needs It?
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Goals
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Module Two: Review Questions10 xp
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Module Three: Benefits
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Reducing Anxiety and Stress
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Conflict Resolution
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Relationship Management
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Overcoming Obstacles at Work
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Module Three: Review Questions10 xp
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Module Four: Social Skills
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Building Rapport
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Nonverbal Communication
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Emotional Awareness
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Empathetic Accuracy
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Module Four: Review Questions10 xp
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Module Five: Reducing Anxiety and Stress
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Mindfulness
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Changing Thoughts
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Changing Actions
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Long Term Relaxation Techniques
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Module Five: Review Questions10 xp
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Module Six: Conflict Resolution
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Working as a Team
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Ability to Change
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Reverence
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Big Picture
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Module Six: Review Questions10 xp
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Module Seven: Relationship Management
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Effective Communication
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Bringing Out the Best
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Motivating
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Influencing
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Module Seven: Review Questions10 xp
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Module Eight: Overcoming Obstacles at Work
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Recognizing Failure
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Admitting Failure
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Learning from Failure
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Implementing Changes
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Module Eight: Review Questions10 xp
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Module Nine: Building Rapport
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Observing
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Asking Questions
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Listening
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Finding Common Ground
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Module Nine: Review Questions10 xp
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Module Ten: Nonverbal Communication
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Facial Expressions
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Body Language
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Giving Full Attention
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Space
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Free Preview 10 xp
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Module Eleven: Emotional Awareness and Empathetic Accuracy
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Why is it Important?
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Cognitive
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Emotional
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Compassionate
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Module Eleven: Review Questions10 xp
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Module Twelve: Wrapping Up
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Words from the Wise
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End of Course Certification
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