All Courses

Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in your social situations by learning how to express and interrupt social cues. You will create positive connections and increase your influence during social situations.

What does the phrase “emotional intelligence in the workplace” encompass? 

 There are five main areas of focus that are included in most studies:

- Self-awareness – of emotions and self-worth, and confidence in one’s abilities.

-  Self-regulation – of emotions, standards of honesty, and adaptability.

-  Motivation – drive to achieve goals, commitment, and initiative.

-  Empathy – high sense of diversity, compassion, and is driven to assist others.

-  Social Skills – skills in conflict management, communication, and leadership.

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. 
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.