Certificate in Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
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Personal
Development
Paid
Advanced
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Module Two: An Introduction to Conflict Resolution
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What is Conflict?
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What is Conflict Resolution?
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Understanding the Conflict Resolution Process
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Module Two: Review Questions10 xp
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Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
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Collaborating
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Competing
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Compromising
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Accommodating
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Avoiding
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Module Three: Review Questions10 xp
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Module Four: Creating an Effective Atmosphere
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Neutralizing Emotions
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Setting Ground Rules
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Choosing the Time and Place
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Module Four: Review Questions10 xp
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Module Five: Creating a Mutual Understanding
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What Do I Want?
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What Do They Want?
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What Do We Want?
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Module Five: Review Questions10 xp
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Module Six: Focusing on Individual and Shared Needs
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Finding Common Ground
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Building Positive Energy and Goodwill
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Strengthening Your Partnership
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Module Six: Review Questions10 xp
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Module Seven: Getting to the Root Cause
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Examining Root Causes
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Examining Root Causes
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Creating a Cause and Effect Diagram
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Creating a Cause and Effect Diagram
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The Importance of Forgiveness
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Identifying the Benefits of Resolution
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Module Seven: Review Questions10 xp
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Module Eight: Generating Options
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Generate, Don’t Evaluate
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Creating Mutual Gain Options and Multiple Option Solutions
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Digging Deeper into Your Options
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Module Eight: Review Questions10 xp
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Module Nine: Building a Solution
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Creating Criteria
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Creating a Shortlist
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Choosing a Solution
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Building a Plan
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Module Nine: Review Questions10 xp
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Module Ten: The Short Version of the Process
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Evaluating the Situation
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Choosing Your Steps
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Creating an Action Plan
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Using Individual Process Steps
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Module Ten: Review Questions10 xp
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Module Eleven: Additional Tools
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Stress and Anger Management Techniques
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The Agreement Frame
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Asking Open Questions
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Module Twelve: Wrapping Up
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Words from the Wise
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End of Course Certification
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