Conflict Resolution
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Personal
Paid
Development
Advanced
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Module One: Getting Started
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Workshop Objectives
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Module Two: An Introduction to Conflict Resolution
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What is Conflict?
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What is Conflict Resolution?
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Understanding the Conflict Resolution Process
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Module Two: Review Questions10 xp
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Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
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Collaborating
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Competing
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Compromising
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Accommodating
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Avoiding
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Module Three: Review Questions10 xp
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Module Four: Creating an Effective Atmosphere
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Neutralizing Emotions
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Setting Ground Rules
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Choosing the Time and Place
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Module Four: Review Questions10 xp
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Module Five: Creating a Mutual Understanding
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What Do I Want?
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What Do They Want?
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What Do We Want?
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Module Five: Review Questions10 xp
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Module Six: Focusing on Individual and Shared Needs
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Finding Common Ground
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Building Positive Energy and Goodwill
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Strengthening Your Partnership
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Module Six: Review Questions10 xp
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Module Seven: Getting to the Root Cause
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Examining Root Causes
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Examining Root Causes
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Creating a Cause and Effect Diagram
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Creating a Cause and Effect Diagram
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The Importance of Forgiveness
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Identifying the Benefits of Resolution
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Module Seven: Review Questions10 xp
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Module Eight: Generating Options
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Generate, Don’t Evaluate
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Creating Mutual Gain Options and Multiple Option Solutions
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Digging Deeper into Your Options
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Module Eight: Review Questions10 xp
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Module Nine: Building a Solution
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Creating Criteria
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Creating a Shortlist
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Choosing a Solution
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Building a Plan
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Module Nine: Review Questions10 xp
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Module Ten: The Short Version of the Process
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Evaluating the Situation
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Choosing Your Steps
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Creating an Action Plan
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Using Individual Process Steps
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Module Ten: Review Questions10 xp
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Module Eleven: Additional Tools
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Stress and Anger Management Techniques
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The Agreement Frame
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Asking Open Questions
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Module Twelve: Wrapping Up
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Words from the Wise
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End of Course Certification
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