Conflict Resolution

150,000 USh

Teacher	Dr. Noeline Kirabo
Last Update	08/25/2023
Completion Time	3 hours 47 minutes
Members	0

Course
Reviews

Personal Paid Development Advanced

Module One: Getting Started
- Workshop Objectives
Module Two: An Introduction to Conflict Resolution
- What is Conflict?
- What is Conflict Resolution?
- Understanding the Conflict Resolution Process
- Module Two: Review Questions
  
  10 xp
Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
- Module Three: Review Questions
  
  10 xp
Module Four: Creating an Effective Atmosphere
- Neutralizing Emotions
- Setting Ground Rules
- Choosing the Time and Place
- Module Four: Review Questions
  
  10 xp
Module Five: Creating a Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
- Module Five: Review Questions
  
  10 xp
Module Six: Focusing on Individual and Shared Needs
- Finding Common Ground
- Building Positive Energy and Goodwill
- Strengthening Your Partnership
- Module Six: Review Questions
  
  10 xp
Module Seven: Getting to the Root Cause
- Examining Root Causes
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Creating a Cause and Effect Diagram
- The Importance of Forgiveness
- Identifying the Benefits of Resolution
- Module Seven: Review Questions
  
  10 xp
Module Eight: Generating Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
- Module Eight: Review Questions
  
  10 xp
Module Nine: Building a Solution
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
- Module Nine: Review Questions
  
  10 xp
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
- Module Ten: Review Questions
  
  10 xp
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
- Words from the Wise
- End of Course Certification