Certificate in Sales Fundamentals
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
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Professional
Certification
Paid
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Module One: Getting Started
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Workshop Objectives
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Module Two: Understanding the Talk
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Types of Sales
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Common Sales Approaches
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Glossary of Common Terms
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Module Two: Review Questions10 xp
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Module Three: Getting Prepared to Make the Call
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Identifying Your Contact Person
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Performing a Needs Analysis
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Creating Potential Solutions
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Module Three: Review Questions10 xp
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Module Four: Creative Openings
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A Basic Opening for Warm Calls
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Warming up Cold Calls
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Using the Referral Opening
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Module Four: Review Questions10 xp
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Module Five: Making Your Pitch
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Features and Benefits
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Outlining Your Unique Selling Position
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The Burning Question That Every Customer Wants Answered
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Module Five: Review Questions10 xp
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Module Six: Handling Objections
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Common Types of Objections
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Basic Strategies
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Advanced Strategies
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Module Six: Review Questions10 xp
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Module Seven: Sealing the Deal
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Understanding When It’s Time to Close
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Powerful Closing Techniques
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Things to Remember
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Module Seven: Review Questions10 xp
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Module Eight: Following Up
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Thank You Notes
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Resolving Customer Service Issues
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Staying in Touch
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Module Eight: Review Questions10 xp
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Module Twelve:Wrapping up
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Words from the Wise
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Parking Lot
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Module Nine: Setting Goals
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Action Plans and Evaluations
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The Importance of Sales Goals
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Setting SMART Goals
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Module Nine: Review Questions10 xp
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Module Ten: Managing Your Data
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Choosing a System That Works for You
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Using Computerized Systems
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Using Manual Systems
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Module Ten: Review Questions10 xp
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Module Eleven: Using a Prospect Board
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The Layout of a Prospect Board
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How to Use Your Prospect Board
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A Day in the Life of Your Board
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Module Eleven: Review Questions10 xp
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End of Course Certification
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