Certficate in Change Management
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
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Professional
Certification
Development
Paid
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Module One: Getting Started
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Objectives
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Introduction
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Module Two: Preparing for Change
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Introduction
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Defining your strategy
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Building the team
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Case study
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Module Two: Review Questions10 xp
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Module Three: Identifying the WIFM
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Identifying the WIIFM
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Building support
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Case study
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Module Three: Review Questions10 xp
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Module Four: Understanding Change
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Influences on Change
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Common Reactions to Change
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Tools to Help the Change Process
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Case Study
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Module Four: Review Questions10 xp
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Module Five: Leading and Managing the Change
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Preparing and Planning
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Delegating
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Keep the Lines of Communication Open
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Coping with Pushback
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Case Study
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Module Five: Review Questions10 xp
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Module Six: Gaining Support
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Gathering Data
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Addressing Concerns and Issues
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Evaluating and Adapting
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Case Study
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Module Six: Review Questions10 xp
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Module Seven: Making it All Worthwhile
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Leading Status Meetings
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Celebrating Successes
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Sharing the Results and Benefits
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Case Study
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Module Seven: Review Questions10 xp
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Module Eight: Using Appreciative Inquiry
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The Four Stages
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The Purposes of Appreciative Inquiry
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Case Study
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Module Eight: Review Questions10 xp
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Module Nine: Bringing People to Your Side
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A Dash of Emotion
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Plenty of Facts
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Case Study
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Module Nine: Review Questions10 xp
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Module Ten: Building Resiliency
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What is Resiliency?
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Why is It Important?
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Five Easy Steps for the Leader and the Individual
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Case Study
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Module Ten: Review Questions10 xp
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Module Eleven: Building Flexibility
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What is Flexibility?
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Why is it Important?
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Five Easy Steps for the Leader and the Individual
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Case Study
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Module Eleven: Review Questions10 xp
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Module Twelve: Wrapping Up
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Words from the Wise
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Certification
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Change management certificate
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