What does the phrase “emotional intelligence in the
workplace” encompass?
There are five
main areas of focus that are included in most studies:
- Self-awareness – of emotions and self-worth, and
confidence in one’s abilities.
- Self-regulation – of emotions, standards of
honesty, and adaptability.
- Motivation – drive to achieve goals, commitment,
and initiative.
- Empathy – high sense of diversity, compassion,
and is driven to assist others.
- Social Skills – skills in conflict management,
communication, and leadership.
