All Courses

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop. 

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements you can change to reduce stress.

Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in your social situations by learning how to express and interrupt social cues. You will create positive connections and increase your influence during social situations.

What does the phrase “emotional intelligence in the workplace” encompass? 

 There are five main areas of focus that are included in most studies:

- Self-awareness – of emotions and self-worth, and confidence in one’s abilities.

-  Self-regulation – of emotions, standards of honesty, and adaptability.

-  Motivation – drive to achieve goals, commitment, and initiative.

-  Empathy – high sense of diversity, compassion, and is driven to assist others.

-  Social Skills – skills in conflict management, communication, and leadership.

This course is designed to help individuals develop a deep understanding of themselves, their values, emotions, and behaviors. By enhancing self-awareness, participants will be better equipped to make informed decisions, build stronger relationships, and achieve personal and professional success.